1. Introduction
Chalco Platform LLC ("Chalco", "we", "us", or "our") operates the Chalco platform. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service.
2. Information We Collect
- Account information: Name, email address, and profile picture obtained through Google or Apple sign-in.
- Creator profile: Username (handle), bio, and Stripe account information for payout processing.
- Challenge submissions: Content you submit to challenges, including text, images, and captions.
- Guest participation: Name and email address provided by fans participating without an account.
- Payment information: Donation amounts and transaction IDs. Full payment details are handled directly by Stripe and are not stored on our servers.
- Usage data: IP addresses, browser type, pages visited, and interaction data collected automatically.
3. How We Use Your Information
- To provide and operate the Service
- To process donations and subscription payments
- To send transactional notifications (new submissions, votes, donations)
- To enforce our Terms of Service and prevent abuse
- To improve and personalize the Service
- To comply with legal obligations
4. Sharing of Information
We do not sell your personal information. We may share your information with:
- Stripe: For payment processing and creator payouts.
- Supabase: Our database provider, which stores your data on secure servers.
- Cloudflare: For media file storage and content delivery.
- Law enforcement: When required by law or to protect the rights and safety of users.
5. Cookies and Tracking
We use cookies and similar technologies to maintain your session and improve your experience. We use session cookies (essential for login) and analytics cookies to understand how the Service is used. You can disable cookies in your browser settings, though some features may not function properly.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data by contacting us at contact@chalco.app. Some data may be retained for legal and financial compliance purposes.
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate information.
- Deletion: Request deletion of your personal information.
- Portability: Request your data in a portable format.
- Opt-out: Opt out of non-essential communications.
To exercise these rights, contact us at contact@chalco.app.
8. Children's Privacy
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
9. Security
We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and secure storage. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
10. International Transfers
Your information may be transferred to and processed in the United States and other countries where our service providers operate. By using the Service, you consent to such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new effective date.
12. Contact Us
Chalco Platform LLC
30 N Gould St, STE R
Sheridan, WY 82801, USA
contact@chalco.app